Cancel Subscription
How do I Cancel an Emby Premiere Subscription?
The only subscription level you should ever need to cancel is the Monthly one as it is the only one that automatically renews. If you wish to cancel this recurring payment, you do so in one of the following ways based on how you originally purchased it:
- PayPal - Log in to your PayPal account and go to the "Recurring Payments" section. Find the recurring payment for your Emby Premiere subscription (look for a payment to "Emby Media") and select the option to stop it. The page may tell you to contact us but please scroll all the way to the bottom of the page and you should be able to remove it yourself.
- Pay with card - Click on the subscription shown in the Emby Premiere page on your server dashboard or just click here to manage your subscription. You will need to know and have access to the email address associated with the sub. If you do not still have your server installed or have any other problem with the cancellation process, please send an email to billingsupport@emby.media and we'll get it squared away.
- Within an app - Log in to the store account for the app that was used and you should be able to manage the recurring payment from there. Exact steps depend on the store involved.
When you cancel, it just cancels the auto recurring payment going forward. Your Premiere features will remain in effect until the expiration date of your last subscription.
Your subscription status as well as the status of the Premiere device limit can be seen in the "Emby Premiere" page of the server dashboard:
